Haik's German Autohaus
310 E. Cota Street
Santa Barbara, CA 93101
(805) 965-0975

Auto Services Haik’s German Autohaus

German Car Services for Mercedes-Benz BMW Porsche Audi Mini Volkswagen

 

Auto Service Defined

*Note: "Service" and "Repair" are not synonymous. For repairs, please see our Repairs page.

An auto service is a routine maintenance performed to keep your entire vehicle working properly. It is a preventative measure to keep all the various systems of your car from breaking down and wearing out prematurely.

An auto repair is to fix or replace a part after it has failed, is worn out or is broken.

Avoid inconvenient and expensive breakdowns by having your car serviced at regular intervals!

Kurt holding an air gun at Haik's German Autohaus    

Haik’s Custom Services

At Haik’s we have a different philosophy than the dealership. We believe the entire car should be checked every time it is serviced, every year or year and a half. That’s a long time. A lot can happen in that interval.

Haik’s custom service schedule standardizes services for all models of German cars, Mercedes, BMW, Porsche, Audi, Volkswagen, and Mini. As additional service work is needed with the age of the vehicle, we will recommend those services to you as well.

We offer three levels of service. Haik’s Mid-level and Major services inspections include bumper to bumper check of entire vehicle for needed repairs, leaks, damage, worn parts, brakes, tires, wheels, lights, fluids, steering, engine, transmission, suspension, exhaust, belts, etc.

*Minor service is not intended to replace the larger services. It is a supplemental service recommended between the larger service intervals.

Haik's Custom Service Schedules

Please see below for service levels offered:

Inspection and Service Operations

Each service has two parts: “Inspection” and “Service operations.”

Inspection

A large part of any proper service is the inspection portion. This is where your vehicle is thoroughly checked for problems, needed repairs or possible upcoming failures. Done properly, the inspection portion alone takes two hours. Our mid-level and major services provide this bumper to bumper check. (Our minor service provides only a half hour safety check.)

In the mid-level and major inspection, every system is inspected to make sure it is behaving properly. We visually inspect the body, chassis, interior, undercarriage, and engine compartment. We check the brakes, steering, lighting, cooling system and fluid levels. We check for any malfunctions such as fluid leaks, grease leaks, worn or broken parts, uneven wear, cracked drive belts and leaking exhaust. We function test all the lights, horn, windshield washer system, battery and alternator. We read your onboard computer for any possible trouble codes stored. Wherever possible, we try to exceed the service work set by the vehicle manufacturer to make sure nothing is overlooked or neglected.

Service Operations

The service operations portion of the service addresses such basic items as engine oil and filter change, adjusting fluid levels, replacing the air filter, pollen filter, wiper blades, tire inflation, tire rotation. Each level of service includes various operations. When the service is completed, we reset the service indicator.

Electronic Computer Analysis

Modern cars have several onboard computers. These computers monitor the various system operations and record malfunctions. These fault codes (diagnostic trouble codes, DTC), are stored in the various computers. During routine mid-level and major service, we interrogate the “engine control module” and analyze any codes we find. It is important to do this, since not every code activates the check engine light but can still cause problems. Checking and correcting these problems is a part of proper maintenance. Other systems such as ABS (anti-lock braking system) or SRS (supplemental restraint system, commonly known as air bag and seat belt system) we check only when a warning light appears. These systems will set a warning light any time a fault occurs within that system.

Road Test

Before the car leaves the shop, we test drive the vehicle to make sure all driving functions are in proper working order: steering, braking, shifting of the transmission and engine power. We also listen for unusual noises or vibrations and evaluate general overall performance at this time.

Conclusion

Services and inspections are vital to the health of your car. Our customers who have their cars regularly serviced have few breakdowns. They are usually not the ones who find themselves spending a night out of town in a motel waiting for their vehicle to be repaired by a mechanic who does not know their car.

Haik's Major Service and Inspection

Service Level 3 - Every 30,000 miles

Complete Car Care designed to maintain vehicle at top performance

PERFORM OPERATIONS
  • Engine Oil and Filter change
  • Air Filter replace
  • Cabin Filter replace
  • Battery, Alternator and Charging System—test output and condition
  • Door, hood and trunk hinges—lube as needed
  • Fluids—adjust brake fluid, coolant, power steering fluid, washer fluid, differential gear oil (if leaking), transmission fluid (transmissions with dip stick) (transmissions without dip stick check at extra cost)
  • Vacuum debris and leaves from engine compartment
  • Run engine and listen for noises and proper operation
  • Tire Pressures—adjust (includes spare tire)
  • Rotate Tires (if applicable)
  • Add Fuel Aaddirtive
INSPECTION
Underside of Vehicle

(Visually inspect or physically manipulate each of the following)

  • Suspension System—shock absorbers, struts, mounts, ball joints, control arms, bushings, wheel bearings
  • Steering System Mechanical—wheels, tie rods, drag link, steering damper, idler arm, bushing, steering box, steering gear or steering rack
  • Power Steering System—hoses, belt, power steering pump, steering rack boots, leaks
  • Brake System—pads, discs, calipers, hoses, brake fluid color and age, leaks
  • Wheels—check for damage
  • Tires—check condition, wear, inflation, nails
  • Exhaust System—holes, damage, rust, leaks, support hangers
  • Differential fluid leaks
  • Transmission—cooler lines, fluid level, leaks
  • All leaks—check and attempt to locate source: engine oil, power steering fluid, transmission fluid, coolant, brake fluid, gasoline, differential gear oil
  • Driveshaft—flex disks, center support: check condition
  • Drive Axles—constant velocity boot condition
  • Fuel filter—check for leaks, age
  • Oxygen Sensors—proper sealing, age
  • Chassis and Body—check for rust
Under Hood

(Visually inspect or physically manipulate each of the following)

  • Drive Belts and Serpentine Belt check condition and tension for air-conditioning, power steering, alternator
  • Engine Oil—before changing check level for oil burning or usage
  • Cooling System—color, leaks, hoses, radiator, fluid level
  • Transmission Fluid—level, color, leaks, cooler lines, fluid level (on transmissions with dip stick only)
  • Brake Fluid—reservoir, color, leaks, fluid level
  • Power Steering Fluid—color, leaks, fluid level
  • Windshield Washer System and Fluid—squirting, leaks, fluid level
  • Vacuum Hoses—check condition and leaks
  • Air Filter—check condition, dirt, dust, torn
  • Cabin Filter—check condition, dirt, dust, torn
  • Valve Cover Gaskets—check leaks at perimeter and at spark plug seals where applicable
  • Timing Belt (Audi and Volkswagen) check condition and mileage last changed if available
Interior Cockpit

(Visually inspect or physically manipulate each of the following)

  • Horn operation
  • Interior Lighting—dome, courtesy, instrument cluster, gear selector
  • Gauges registering
  • Gear Selector for tightness
  • Steering Wheel—tightness and smooth turning
  • Power Windows and Switches—function and smooth operation
  • Power Mirrors function
  • Air-Conditioning cooling
  • Heating function
Exterior

(Visually inspect or physically manipulate each of the following)

  • Exterior Lighting System—headlights, high beam, low beam, fog lights, taillights, brake lights, turn signals, license plate lights, parking lights, back-up lights
  • Lenses for lights for cracking and discoloration
  • Vacuum debris and leaves from engine compartment
  • Windshield Wipers—blade condition and operation
  • Windshield Washer System - adjust washer npzzles as needed
Computer
  • Read Diagnostic Trouble Codes for Engine (DTC)
  • Reset service indicator
Road Test - Extended Test Drive
  • Test brakes
  • Brake shimmy check
  • Steering center position and tightness
  • Engine performance
  • Transmission shift
  • Manual transmission clutch operation
  • Vehicle tracking
  • Vibrations
  • Turn signal for auto canceling

Haik's Mid-Level Service and Inspection

Service Level 2 - Every 15,000 Miles

PERFORM OPERATIONS
  • Engine Oil and Filter change
  • Air Filter check
  • Cabin Filter check
  • Battery, Alternator and Charging System—test output and condition
  • Door, hood and trunk hinges—lube as needed
  • Fluids—adjust brake fluid, coolant, power steering fluid, washer fluid, differential gear oil (if leaking), transmission fluid (transmissions with dip stick only)
  • Vacuum debris and leaves from engine compartment
  • Windshield Washer System—adjust washer nozzles as needed
  • Run engine and listen for noises and proper operation
  • Tire Pressures—adjust front and rear
INSPECTION
Underside of Vehicle:

(Visually inspect or physically manipulate each of the following)

  • Suspension System—shock absorbers, struts, mounts, ball joints, control arms, bushings, wheel bearings
  • Steering System Mechanical—wheels, tie rods, drag link, steering damper, idler arm, bushings, steering box, steering gear or steering rack
  • Power Steering System—hoses, belt, power steering pump, steering rack boots, leaks
  • Brake System—pads, discs, calipers, hoses, brake fluid color and age, leaks
  • Wheels—check for damage
  • Tires—check condition, wear, inflation, nails
  • Exhaust System—holes, damage, rust, leaks, support hangers
  • Differential fluid leaks
  • Transmission—cooler lines and leaks (fluid level check only on transmissions with dip stick)
  • All leaks—check and attempt to locate source: engine oil, power steering fluid, transmission fluid, coolant, brake fluid, gasoline, differential gear oil
  • Driveshaft—flex disks, center support—check condition
  • Drive Axles—constant velocity boot condition
  • Fuel filter—visually check for leaks and age
  • Oxygen Sensors—proper sealing, age
  • Chassis and Body—check for damage and rust
Under Hood:

(Visually inspect or physically manipulate each of the following)

  • Drive Belts and Serpentine Belt: air conditioning, power steering, alternator, serpentine: check condition and tension
  • Engine Oil: before changing check level for oil burning or usage
  • Cooling System: color, leaks, hoses, radiator, fluid level
  • Transmission Fluid—level, color, leaks, cooler lines, fluid level (on transmissions with dip stick)
  • Brake Fluid—reservoir, color, leaks, fluid level
  • Power Steering Fluid—color, leaks, fluid level
  • Windshield Washer System and Fluid: squirting, leaks, fluid level
  • Vacuum Hoses: check condition
  • Air Filter—check condition, dirt, dust, torn
  • Cabin Filter—check condition, dirt, dust, torn
  • Valve Cover Gaskets—check leaks at perimeter and at spark plug seals
  • Timing Belt (Audi and Volkswagen) check condition and mileage last changed if available
Interior Cockpit:

(Visually inspect or physically manipulate each of the following)

  • Horn operation
  • Interior Lighting—dome, courtesy, instrument cluster, gear selector
  • Gauges registering
  • Gear Selector for tightness
  • Steering Wheel—tightness and smooth turning
  • Power Windows and Switches—function and smooth operation
  • Power Mirrors function
  • Air-Conditioning cooling
  • Heating function
Exterior

(Visually inspect or physically manipulate each of the following)

  • Exterior Lighting System—headlights, high beam, low beam, fog lights, taillights, brake lights, turn signals, license plate lights, parking lights, back-up light
  • Lenses for lighting—cracking and discoloration
  • Windshield Wipers—wiper blade condition and operation
  • Windshield Washer System—washer nozzle
Computer:
  • Read Diagnostic Trouble Codes for Engine (DTC)
  • Reset service indicator
Road Test:
  • Test brakes
  • Brake shimmy
  • Steering
  • Engine performance
  • Transmission shift
  • Manual transmission clutch operation
  • Vehicle tracking
  • Vibrations
  • Turn Signal for auto canceling

Haik's Minor Service

Service Level 1 - Every 7,500 miles

More than an oil change. This minor service is designed to maintain vehicle between mid-level and major-level service intervals. It is not designed to replace the larger services.

PERFORM OPERATIONS
  • Engine Oil and Filter change
  • Battery test
  • Top Off Fluids—brake, coolant, power steering, windshield washer
  • Transmission fluid level check (for transmissions with dipstick only)
  • Tire Pressures adjust front and rear
CHECK THE FOLLOWING:
Underside of Vehicle
  • Tire condition and wear
  • Steering and Suspension check
  • Brake pads and disc condition and wear
  • Fluid leaks
Under Hood
  • Drive Belts check condition and cracking
  • Leaks check
Interior Cockpit
  • Horn Operation check
Exterior
  • Lights—check exterior lights for operation: brake lights, headlights, tail lights, turn signals, license plate lights, back-up lights
  • Windshield Wiper and Washer System check operation
Computer
  • None. (No computer work with minor service)
Road Test Vehicle
  • Short road test

Car Check Inspection (Pre-Purchase Check)

This car-check inspection is provided for the purpose of purchasing, selling or just knowing the maintenance status of a car. It is an inspection only and does not include any servicing.

INSPECTION

Underside of Vehicle

(Visually inspect or physically manipulate each of the following)

  • Suspension System—shock absorbers, struts, mounts, ball joints, control arms, bushings, wheel bearings
  • Steering System Mechanical—wheels, tie rods, drag link, steering damper, idler arm, bushing, steering box, steering gear or steering rack
  • Power Steering System—hoses, belt, power steering pump, steering rack boots, leaks
  • Brake System—pads, discs, calipers, hoses, brake fluid color and age, leaks
  • Exhaust System—holes, damage, rust, leaks, support hangers
  • Oxygen Sensors—proper sealing, age
  • Differential fluid leaks
  • Transmission—cooler lines, fluid level, leaks
  • All leaks—check and attempt to locate source: engine oil, power steering fluid, transmission fluid, coolant, brake fluid, gasoline, differential gear oil
  • Driveshaft—flex disks, center support: check condition
  • Drive Axles—constant velocity boot condition
  • Fuel filter—check for leaks, age
  • Chassis and Body—check for rust
  • Wheels—check for damageTires—check condition, wear, inflation, nails
Under Hood

(Visually inspect or physically manipulate each of the following)

  • Drive Belts and Serpentine Belt check condition and tension for air-conditioning, power steering, alternator
  • Engine Oil—before changing check level for oil burning or usage
  • Cooling System—color, leaks, hoses, radiator, fluid level
  • Transmission Fluid—level, color, leaks, cooler lines, fluid level (on transmissions with dip stick only)
  • Brake Fluid—reservoir, color, leaks, fluid level
  • Power Steering Fluid—color, leaks, fluid level
  • Windshield Washer System and Fluid—squirting, leaks, fluid level
  • Vacuum Hoses—check condition and leaks
  • Air Filter—check condition, dirt, dust, torn
  • Cabin Filter—check condition, dirt, dust, torn
  • Valve Cover Gaskets—check leaks at perimeter and at spark plug seals where applicable
  • Timing Belt (Audi and Volkswagen) check condition and mileage last changed if available
Interior Cockpit

(Visually inspect or physically manipulate each of the following)

  • Horn operation
  • Interior Lighting—dome, courtesy, instrument cluster, gear selector
  • Gauges registering
  • Gear Selector for tightness
  • Steering Wheel—tightness and smooth turning
  • Power Windows and Switches—function and smooth operation
  • Power Mirrors function
  • Air-Conditioning cooling
  • Heating function
Exterior

(Visually inspect each of the following for operation and damage)

  • Exterior Lighting System—headlights, high beam, low beam, fog lights, taillights, brake lights, turn signals, license plate lights, parking lights, back-up lights
  • Lenses for lights for cracking and discoloration
  • Windshield Wipers—blade condition and operation
  • Windshield Washer system function
Computer
  • Read Diagnostic Trouble Codes for Engine (DTC)
  • Reset service indicator
Road Test

(Extended test drive, checking)

  • Brakes
  • Brake shimmy
  • Steering center position and tightness
  • Engine performance
  • Transmission shift
  • Manual transmission clutch operation
  • Vehicle tracking
  • Vibrations
  • Turn signal for auto canceling

Additional Service Items Offered

We offer other services as needed or required:

  • Light Bulb replacement
  • Windshield Wiper Blades
  • Parking Brake adjustment
  • Spark plug replacement (according to manufacturer’s specifications)
  • Ignition coil replacement
  • Oxygen sensor replacement
  • Fuel filter replacement (every 60K)
  • Transmission service—fluid, filter and gasket change (every 40K miles)
  • Transmission flush (as needed in extreme conditions)
  • Brake Job—replace brake pads, discs (rotors) and sensor
  • Fluid changes
  • Brake fluid flush (every 2 years)
  • Coolant drain and fill (every 3 years)
  • Power steering fluid change (every 40K)
  • Differential gear oil change (every 60K)
  • Drive belt replacement—serpentine and air-conditioning
  • Timing belt for Audi and Volkswagen (every 75K or 110K miles, depending on engine model) See Timing Belt on our VW page or our Audi page.
  • Valve cover gasket
  • Oil change(without service) (oil change only, no frills, no check-up, no resetting of service indicator)

Today’s Oil Changes

Today, even an oil change can be complicated. The various types of oils required by each auto manufacturer is vast. Any auto repair shop must know the type of oil required for the specific year and model of the vehicle. While all oils for modern cars today are synthetic, each has various viscosities, additives and ratings. Mercedes-Benz and Porsche require 5W40 synthetic engine oil, BMW and Mini require 5W30 synthetic engine oil, Audi and Volkswagen require 5W30 synthetic engine oil except in the turbo models such as 1.8T and 2.0 T engines in which recommended use is 5W40. Diesel engines from each auto manufacture requires still a different oil with a different ratings.

he oil capacity is also critical. Overfilling may cause engine damage. Since many German cars between 2004 and 2010 did not have dipsticks, we must depend upon the onboard oil level sensor to tell us when the engine has the proper amount of oil. During an oil change we must have the exact specifications for oil capacity in order to fill it to the prescribed level.

We also offer:

  • Pre-Purchase Check and Safety Check
  • Diagnostics and Trouble-Shooting—to determine individual repair problems
  • Oil Change (without service*)

*(Although an oil change is usually a part of a service, we offer an oil change without service. It is only an oil change with no frills or check up. Tire pressure adjustment is included.)

Our Service Procedures

Service means the entire car, not just the engine, as is the case with an oil change.

Estimate

When a car is brought to us for service, we give the customer an estimate to perform the basic service which was requested.

Read Out Service Requests

Once the servicing has begun, we use our shop scan tool (computer) to read the service menu item requests by car’s onboard computers. These service requests are stored in the instrument cluster control unit (one of the many onboard computers). Whether time or mileage related intervals, certain service items will be present. Examples of these service items are oil change, air filter replacement, cabin filter replacement, brake flush, spark plug replacement, coolant change, etc.

Call Customer with Revised Estimate

Once we have the list of service items requested, we contact the customer with a revised estimate of work needing to be performed. If the customer accepts our recommendations, we proceed to address all the issues. If the costumer declines, we perform only the basic service which was agreed upon at the beginning.

Read Diagnostic Trouble Codes for Engine

In the course of servicing the vehicle, we also interrogate the engine control module (ECM), another onboard computer, for any stored diagnostic trouble codes (DTC). These codes are set by any of the onboard computers] when a malfunction is detected. If codes are present, we record them and discuss them with the customer.]

Test Drive

When the service is completed, we test drive the vehicle in order to see how it is performing.

Reset Service Indicator

After the test drive, if everything is okay, we reset the service indicator for the next service.

Contact Customer

We then contact the customer to inform him/her that the service is completed. We discuss any repairs or services we’ve discovered which attention.

Haik Hakobian